Return Policy | Non-Custom Built Items
ORDERS UNDER $299: You may return new, never powered up, never turned on or mounted, unopened items (non custom-built-items under $299) sold by 12voltbeyond.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging with all included accessories. 12 Volt & Beyond, LLC will also pay the return shipping costs if the return is a result of our error, otherwise customers are responsible for return shipping costs. please contact us by email at firstname.lastname@example.org, and we will guide you through the process and even supply you with a return mailing label that you can print out.
ORDERS OVER $299: You may return new, never powered up or turned on or mounted, unopened items (non custom-built-items over $299), there will be a 15% restocking fee. Customers are responsible for return shipping costs as well as restocking fee.
BlackVue Dash Cameras: You may return new, never powered up, turned on or mounted, unopened BlackVue products within 15 days. There will be a 15% restocking fee on all BlackVue products for any return or exchange.
You should expect to receive your refund within three to four weeks of giving your package to the return shipper; however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
PayPal/Credit/Debit Card Orders being Returned
PayPal has recently updated their payment processing terms to read: "In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned. This policy will not apply to duplicate transactions, voids and most disputed transactions. You can review the PayPal User Agreement for more information on our return policies."
Therefor, if a customer changes their mind after purchase and wants a refund, the refund shall be the full amount they paid minus (-) the processing fee's that we have paid to PayPal. If a customer wishes to simply swap items within the price range of the originally purchased item, no fee will be charged to that customer. We apologize for any inconvenience this may cause, but we have absolutely no control over this issue with PayPal.
Return Policy | Custom Built Items
If your custom-built-item has not yet begun to be manufactured you will be charged a 5% processing fee for refunding your payment. If your speaker or enclosure has begun to be manufactured, or is finished, but has not shipped, you will be charged a 30% refund fee. If item has already shipped, you will be charged the 30% refund fee plus all applicable return shipping costs. Some manufacturers do not allow returned products that are custom built. We will let you know if your return has been accepted by the manufacturer or not. Unfortunately this is not under our control and may cause some inconveniences if you order the incorrect item. Please contact us with any questions prior to placing your order so we can be sure you can avoid this issue.
Cancellation Policy | Item Already Shipped (In Transit)
If you cancel an order after it has shipped and in transit, you will be responsible for the cost of shipping, and return shipping back to the original shipping + the shippers STOP SHIPMENT return fee. No exceptions will be made.
Any order over $500 USD is eligible for free shipping and applies to the U.S. 48 continental** states ONLY! Any other territory such as Puerto Rico, HI, AK, etc will have an additional shipping charge. If the shopping cart does not calculate it, don't worry we will contact you with additional shipping amount that is required. At that point, it is up to you to decide if you would like to continue with your purchase or get a refund.
If for any reason you have a question and would like to contact us at email@example.com, please don't hesitate. We are here to make your purchase a positive experience with our company.
**If you do NOT see your area pictured, your area falls under the "additional shipping required" zone
If your item has "Fixed Shipping Cost" listed next to it....
Fixed Shipping Cost only applies to the U.S. 48 continental** states only! If you purchase an item (without seeing the disclaimer) and are outside of the fixed shipping zone, don't worry! We will contact you with additional shipping amount that is required. At that point, it is up to you to decide if you would like to continue with your purchase or get a refund. It's that simple!
If for any reason you have a question and would like to contact us at firstname.lastname@example.org, please don't hesitate. We are here to make your purchase a positive e-commerce experience.
We would like to thank all our customers for their continued support and business. We really do appreciate it! Without our customers, we would not be able to make it to where we have!